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FAQ

Can I login/register with www.championshockeyleague.net using my social media account?
Yes, you can register with Facebook. To do this, simply choose the option "Login/Register with Facebook" in the first step of the registration process. Registration with other social media accounts such as Twitter or Google+ is not supported at this time.

How secure is my personal data?
We take data protection very seriously and follow all privacy policy guidelines. Your personal data will only be used when legally allowed according to the data handling laws in place, or when you, as a user, give permission for your personal data to be used. More information can be found in our privacy policy. Registration, transmittance, and administration of your data are carried out through secure SSL encryption.

I am already registered with www.championshockeyleague.net and would like to purchase a Game Day Pass.
As an existing www.championshockeyleauge.net user, please follow these simple instructions in order to purchase a fee-based Game Day Pass:

If already logged in:
Go to www.championshockeyleague.net/subscribe/product/, select the Game Day Pass you would like to purchase, and then proceed with entering billing information per the further instructions given.

If not logged in:
Click on "login" on www.championshockeyleague.net, which can be found in the top right corner. Log in with your existing details (email address and password). If you have forgotten your password then please click on the "Forgotten your password?" link in the login window, and follow the further instructions given. After logging in, go to www.championshockeyleague.net/subscribe/product/, select the Game Day Pass you would like to purchase, and then proceed with entering billing information per the further instructions given.

Can I purchase a Game Day Pass as a gift?
No, Game Day Passes are currently not available to be purchased as gifts.

How will I receive the invoice for my Game Day Pass?
If you have made your payment for a Game Day Pass via direct debit or credit card, then the charged amount will be reflected in your account. A separate invoice or purchase receipt will not be sent. Upon purchase, however, you will receive an order confirmation email with all of the relevant information.

I have questions regarding the billing/invoice. Who can help me?
For questions regarding payments made via direct debit or credit card please contact our customer service team using the contact form.

How long is my Game Day Pass valid for?
The duration of your Game Day Pass is valid and active from the first calendar playing day of the Game Day for which you purchased the pass. The Game Day Pass will be valid until the availability of the VODs that are included as a part of your Game Day Pass expires (7 days after the last calendar playing day of the Game Day).

Does my Game Day Pass automatically renew?
The Game Day Pass does not automatically renew itself. Each Game Day Pass must be purchased separately.

Can I watch games on more than one device at once?
Your Game Day Pass allows you to watch games on one device at any given time. If you start a stream on one device (e.g your laptop) and want to continue watching it on another device (such as your smartphone) then the stream on the laptop must first be stopped. This can be done by clicking on the stop button in the player. Through this you can be certain that the stream has stopped and that the stream will function on your other device.

Are games in HD quality?
All games will be available in Full HD quality, but is subject to the quality of internet connection you have.

How can I check if my system and Internet connection is good enough to use a Game Day Pass?
You can check your Internet connection by going to www.speedtest.net. Please be aware that the available bandwidth from your provider can change at short notice.

What are the minimum requirements my computer has to meet in order to enjoy content offered with a Game Day Pass?
We recommend the following minimum requirements: 
Screen resolution of 1024x768 or higher. 
1024 MB RAM 
Internet browser - see section "which web browsers are supported?" 
Windows XP (or newer) or Macintosh OS X v.10.1 (or newer) 
Battery usage should be set to the highest possible performance.

Which version of Flash do I need to use a Game Day Pass?
Flash version 11 or newer is needed in order to watch videos on www.championshockeyleague.net. The plug-in can be installed or updated here.

Which web browsers are supported?
All browsers which support the Flash version 11 and NPRuntime are compatible with www.championshockeyleague.net. The following browsers fulfill these requirements: 
Internet Explorer8.0 or higher 
Firefox 4.0 or higher 
Safari 4.0 or higher 
Chrome 20.0

How fast does my Internet connection have to be in order to watch videos which are readily available for free?
You require a bandwidth of at least 1 Mbit/s in order to optimally use the free service. In order to use the lowest quality provided you need a band width of at least 0.5 Mbit/s. In order to enjoy Full HD videos in the best quality possible for both free and Game Day Pass content, you need a band width of 4.7 Mbit/s or more. You can check your Internet connection by going to www.speedtest.net. Please be aware that your bandwidth can vary, and that this test only shows the connection at that moment in time. Please take into consideration that the same requirements apply for mobile devices as well (e.g. smartphones and tablets), and that connection speed and quality can vary immensely when not using a Wi-Fi network.

How fast must my internet connection be in order to watch videos with a Game Day Pass?
In order to enjoy Full HD videos in the best quality possible with a Game Day Pass, you need a band width of 4.7 Mbit/s or more. You can check your Internet connection by going to www.speedtest.net. Please be aware that your bandwidth can vary, and that this test only shows the connection at that moment in time. Please take into consideration that the same requirements apply for mobile devices as well (e.g. smartphones and tablets), and that connection speed and quality can vary immensely when not using a Wi-Fi network.

What is Full HD quality?
On www.championshockeyleague.net, you can enjoy all content - both free and Game Day games - in Full HD quality. Full HD quality stands for a resolution of 1080p at a bit rate of up to 4.7 MBit/s, depending on the signal quality the production team has on location. Please be aware that an adequate Internet connection is required in order to enjoy streams in the best quality possible and that certain technical requirements need to be met. More information about the basic technical requirements needed to enjoy Full HD content can be found in our FAQs.

What technical tips are there in order to enjoy LIVE-Streams in the best possible quality? Start the stream in punctually?
www.championshockeyleague.net streams often begin with pre-match coverage. The sooner you the start the stream, the less chance there is that the server will be at full capacity and the connection will be easier. Once the connection has been successfully achieved, do not close the stream until the broadcast has finished.

Delete your browser cache
This function can be found in your browsers settings.

Close all unnecessary programs
As well as needing the best Internet connection possible, videos and live streaming also put a strain on your computer, meaning it is advisable to close all unnecessary programs, especially those which affect the performance of your device or require a steady internet connection such as YouTube, ICQ etc. Please also take into account that these programs often automatically start when you turn on your device and run in the background. If you use Wi-Fi at home, please make sure that the Internet connection is not affected or restricted by other people using the same network.

Use an up-to-date graphics card
On your graphic card manufacturer’s homepage, you will be able to download the newest version of your graphic card and carry out all necessary updates. It is very important to ensure that all drivers are up-to-date, as this is the only way that we can guarantee that your hardware is optimally configured and can operate at the best level possible.

Only click on the stream once
If the stream does not start at once, have some patience. It may take between two to three minutes before the stream is completely loaded. Continually clicking on the stream will only slow the process further as the loading process is interrupted and everything must be loaded again.

Do not close the stream
Once the stream is playing, please do not stop it or close the window. The stream should always be playing, especially during breaks. Many people turn the streams off during these pauses resulting in many users trying to load the stream at the same time which can lead to server problems.

What to do when the video keeps stopping?
If the broadcasts continually stops or jumps then please do not attempt to close and restart the stream. This will force the stream to start the loading process completely from the beginning and may result in further delays, especially when the servers are burdened. Please keep the stream playing, and it will continue to load in the background and the quality should improve by itself.

Full screen mode
Full screen mode requires a lot of processing power and can affect the quality of the video performance even when an adequate Internet connection is available.

Restart your computer
Please restart your computer before you go to www.championshockeyleague.net and watch a live stream

I have followed all of the hints in this FAQ, but I am still unable to watch content on www.championshockeyleague.net or the quality is very poor. What can I do?
We can often help much more when we know exactly what the problem is. Please contact our customer service team using the contact form and we will happily help you solve your problem.